User Support: How to use 2.0

Existing version 1.0 users will be upgraded to 2.0 between 15th and 18th September 2023.

Most commonly asked questions

All user guides

Join us How to create an account and join the Control Group.	Add your photo How to add a photo to your record and your cards.	Associate upgrade Become one of our vital funders and order durable, printed cards.
Add Household How to add members of your household to your account.	Get Cards How to create digital cards and order durable, printed versions.	Create your Health Records Add, update and maintain your health records.
Change Name Change the name on your account and cards.	Free Resources How to download your Participant Letter and Certificate.	Chat to us Our support admins can help you with your support query.
Account Settings Manage your account and your subscription.	Refund Policy Before becoming an Associate - please ensure your read our policy.	Submit a Support Request If you cannot find the answer to your query.

* Please note that some systems are blocking our emails, if don't hear from us within 3 days, try contacting us through Telegram, or social media.