Why is my Paypal subscription cancelled?
- Details
- Category: PAYMENT & DONATIONS QUERIES
If you signed up as an Associate through Paypal, your subscription will now be cancelled. This is because Paypal closed our account (without notice) and cancelled all our Associate subscriptions - they apparently don't like what we are doing!!
Can I view my Stripe payments
- Details
- Category: PAYMENT & DONATIONS QUERIES
You can view all subscription payments you have made by clicking on the Manage Subscription / Billing link on your PROFILE page.
Subscription renewals and cancellations
- Details
- Category: PAYMENT & DONATIONS QUERIES
Paypal closed the Control Group account without any notice in January - this means that all subscriptions through Paypal have now expired.
All new subscriptions and renewals are through Stripe, which has a far nicer interface and you are able to manage your own subscription, including cancelling it through the MANAGE SUBSCRIPTION link on your PROFILE page.
Duplicate Payment
- Details
- Category: PAYMENT & DONATIONS QUERIES
If you notice a duplicate payment, please do let us know. This sometimes happens when the internet is slow and it looks like the payment has not gone through, so you click it again and it goes through twice.
Go to SUPPORT and choose STRIPE PAYMENT ISSUE as the topic. We will need the email that you joined with and the email that you use in Stripe (if it is different)
Donation instead of Associate
- Details
- Category: PAYMENT & DONATIONS QUERIES
We are incredibly grateful for any donations. However, sometimes our participants confuse making a donation with becoming an Associate, which are not the same.
In order to get a printed, plastic ID card, our system needs to recognise you as a subscribing Associate rather than a free Participant, which is done from the Associate link on your PROFILE page, under the ID cards.
