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  • COMMON QUESTIONS
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Can I change my personal information?

Details
Category: EDIT ACCOUNT INFORMATION

Yes, after logging in go to MY RECORD. There is a tiny edit link next to the title PERSONAL INFORMATION (scroll to the bottom part of the page). 

Read more: Can I change my personal information?

Can I change my postal address?

Details
Category: EDIT ACCOUNT INFORMATION

If you have become an Associate member you can change your delivery address.

When you Login you are taken to your PROFILE page.

Read more: Can I change my postal address?

Can I change my username?

Details
Category: EDIT ACCOUNT INFORMATION

The username you create when signing up can be anything you wish. You do not need to use your real name, many people prefer not to for security reasons.

The username you create when signing up can be anything you wish. You do not need to use your real name, many people prefer not to for security reasons. No one but you sees your username.

Read more: Can I change my username?

Change my email address

Details
Category: EDIT ACCOUNT INFORMATION

The email address you signed up with cannot be changed, however, you can set a second 'preferred' email address that will be the one we use to communicate with you.

To add a preferred email address, please login to your account and add your new email address:

Read more: Change my email address

How to change my password

Details
Category: EDIT ACCOUNT INFORMATION

If you want to change your password because cannot login to your account, please first check that you are using the correct email address and manually type your password in, rather than let it autofill.

If this doesn't work, please follow the instructions below for resetting your password:

Read more: How to change my password

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